About Us:
At Sizanid HR, we prioritize efficient, tech-savvy solutions to empower both our internal team and clients. As a leading HR consulting firm, we are committed to ensuring that every aspect of our technology operates smoothly. We’re looking for a Technical Help Desk professional to join our team and provide essential technical support to ensure seamless operations and a positive experience for our users.

Position Overview:
As a Technical Help Desk representative, you’ll be the first line of support for troubleshooting hardware, software, and system issues for both internal employees and clients. You’ll diagnose problems, provide solutions, and escalate complex issues to the appropriate departments while maintaining clear communication and ensuring minimal disruption to business operations.

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Troubleshoot system, software, and network issues, diagnosing the cause and providing timely resolutions.

• Install, configure, and maintain software, hardware, and IT equipment as required.

• Manage help desk tickets, ensuring prompt resolution and tracking of issues through to completion.

• Assist in setting up user accounts, permissions, and system access.

• Document internal processes, solutions, and frequently asked questions to create a knowledge base.

• Ensure all technical issues are addressed in a timely manner while maintaining excellent customer service.

• Collaborate with other IT teams to identify, diagnose, and resolve technical problems.

Why Join Us?

• Work in a dynamic, tech-driven environment.

• Opportunities for career growth and professional development.

• Collaborative and supportive team culture.

• Competitive salary and benefits package.

• Be part of a company that values innovation and continuous improvement.